delivery and shipping

You will receive your order approximately 5-8 working days after receipt of payment.

Yes, as soon as we have shipped your package, you will receive a tracking number by email.

After you have placed your order, we will start production immediately. If you have ordered a preview, we will only start production after the portrait has been approved.

Our artists and support team work every weekday. Our production takes place on working days.

Around the portrait

We get this question a lot. But a look in the dictionary shows that "portrait" and "portrat" ​​are both correct words.

Of course! Every animal is welcome here! From alpacas to goats, we have everything. We immortalize every animal.

In this case, simply place your (correct) order again and then write us a message. We will then refund the incorrect order.

Either you didn't select the preview when you made your purchase, or it's in your spam folder. Or write us a message. Our team can help you.

Yes, we offer special couple portraits. On request, our artists can even draw you a three-person portrait.

If you don't like the preview, just send us an email and tell us what you want to improve and we'll send you another preview - until you like it.

Once we receive your order, our artists will immediately start creating your portrait. After one to two days, you will receive an email with the preview attached.

You will receive the digital version by email.

Yes, we will notify you and ask you for a new picture to make your portrait perfect.


Credit institution: Postbank

Owner: Lasse De Angelis

IBAN: DE78 1001 0010 0942 5691 00

Amount: "outstanding amount"

Purpose: "Order number"

After the purchase you will receive a purchase confirmation. This email contains your order number. Example: #2045